Updated: 1 MARCH 2021
I. PERSONAL DATA
In general, you can visit the Cave des Grands Crus Blancs website without providing any personal information about yourself. In any event, you are in no way obliged to submit this information to the Cave des Grands Crus Blancs.
However, in case of refusal, you may not be able to benefit from certain information or services that you have requested. As such, the Cave des Grands Crus Blancs may, in certain cases, ask you to provide certain personal information (below). By providing this information, you expressly agree that it will be processed by the Cave des Grands Crus Blancs for the purposes indicated in point 2 below as well as for those stated at the end of each form.
What personal data is collected?
Specifically, we collect and process your name, address, email address, password, customer ID, telephone number, IP address, connection and browsing data, an order history, products viewed and complaints.
You shall be informed of the mandatory and/or optional nature of data collected, which shall be denoted by an asterisk. Some data is collected automatically as a result of your actions on the site, other information may be sent by partners.
We collect the information you provide us with, in particular when:
- you place an order on our site,
- you browse our site and view products,
- you contact our Customer Service Department,
In accordance with the General Data Protection Regulation adopted by the European Parliament on 27 April 2016 and the French Data Protection Act of 6 January 1978, as amended, the Cave des Grands Crus Blancs shall inform you of the following points:
1. IDENTITY OF THE DATA CONTROLLER
The data controller is the Cave des Grands Crus Blancs, with its registered office at 2367 ROUTE DES ALLEMANDS, 71680 VINZELLES.
2. PURPOSES OF THE PROCESSING
The Cave des Grands Crus Blancs may process your Personal Information for:
Order and customer relationship management
Personalisation of our services and messages we may send you
Customer knowledge and site performance and statistics
The Cave des Grands Crus Blancs shall be the sole recipient of your Personal Information. These, whether in individual or aggregated form, shall never be sent to a third party, notwithstanding the subcontractors which the Cave des Grands Crus Blancs uses (you will find more information about said subcontractors in point 7 below). Neither the Cave des Grands Crus Blancs, nor any of its subcontractors, shall sell the personal data of Visitors to and Users of its Site.
4. PRESERVATION PERIOD
Your Personal Information shall only be kept by the Cave des Grands Crus Blancs for the time corresponding to the purpose of the collection as indicated in 2 above. In any case, this period must not exceed 36 months.
5. DATA PROTECTION RIGHTS
You have the following rights with regard to your Personal Information, which you can exercise by writing to us at the postal address set out in point 1.
Right of access and communication of data
You have the option to access your Personal Information.
However, due to the security and confidentiality obligations related to processing of personal data incumbent on the Cave des Grands Crus Blancs, you are informed that your request shall be processed. It shall be processed, provided you supply proof of your identity - in particular by producing a scan of your valid identity document (if you are making the request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the event of a written request).
The Cave des Grands Crus Blancs informs you that it will be entitled, if necessary, to oppose clearly abusive requests (by their number, their repetitive or systematic nature).
To help you in your process, in particular if you wish to exercise your right of access by written request to the postal address set out in point 1. By clicking on the following link, a model letter developed by the French National Commission on Informatics and Liberty (the “CNIL”).
Right to rectify data
Under this right, the legislation empowers you to request the rectification, updating, blocking or even erasing of any data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete.
Also, you can define general and specific directives relating to the fate of personal data after your death. Where applicable, the heirs of a deceased person may require the death of their relative to be taken into account and/or the necessary updates to be made.
To help your process, in particular if you wish to exercise - on your own account or on behalf of one of your deceased relatives - your written right of rectification request to the postal address set out in point 1, you will find a model letter developed by the CNIL at the following link.
Right to object
The exercise of this right is only possible in one of the following two situations:
When the exercise of this right is based on legitimate reasons; or
When the exercise of this right is intended to prevent the collected data from being used for commercial prospecting purposes.
To help your process, in particular if you wish to exercise your right of access by means of a written request to the postal address set out in point 1, you will find a model letter developed by the CNIL at the following link.
6. RESPONSE TIMES
The Cave des Grands Crus Blancs undertakes to respond to your request for access, rectification or opposition or any other request for additional information within a reasonable period of time, which may not exceed 1 month from receipt of your request.
7. COMPLAINT TO THE COMPETENT AUTHORITY
If you consider that the Cave des Grands Crus Blancs is not respecting its obligations with regard to your Personal Information, you can submit a complaint or request to the competent authority. In France, the competent authority shall be the CNIL to which you can submit a request electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.
II. COOKIES POLICY
1. GENERAL INFORMATION ON COOKIES ON THE Cave des Grands Crus Blancs WEBSITE
The Cave des Grands Crus Blancs, as publisher of this website, may install a cookie on the hard drive of your terminal or device (computer, tablet, tablet, mobile, etc) in order to guarantee you smooth and optimal browsing on our website.
"Cookies" are small, limited size text files, which allow us to recognise your computer, tablet or mobile phone so to personalise the services we offer you.
Information collected through cookies does not, in any way, allow you to be identified by name. They are exclusively used for our own needs in order to improve the interactivity and performance of our website and to send you content tailored to your areas of interest. None of this information shall be communicated to third parties unless the Cave des Grands Crus Blancs has obtained your prior consent or when disclosure of this information is required by law, by court order or any administrative or judicial authority authorised to deal with it.
To better inform you about the information that cookies identify, below you will find a table listing the different types of cookies likely to be used on the Cave des Grands Crus Blanc website - their name, purpose and how long they are stored.
2. CONFIGURING YOUR COOKIE PREFERENCES
You can accept or refuse the storage of cookies at any time.
When you first connect to the Cave des Grands Crus Blancs website, a banner briefly presenting information relating to cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing to browse the Cave des Grands Crus Blancs website (by loading a new page or by clicking on various site elements, for example), you accept the saving of cookies on your terminal. You are also deemed to have given your consent to the saving of cookies by clicking on the "Yes, I agree" button to the right of the banner at the bottom of your screen.
Depending on the type of cookie in question, it may be necessary to collect your consent to store and read cookies on your terminal.
a. Cookies exempt from consent
In accordance with the recommendations of the French National Commission on Informatics and Liberty (CNIL), certain cookies are exempt from your prior consent to the extent that they are strictly necessary for the operation of the website or otherwise have the sole purpose of enabling or facilitating communication by electronic means. These include session ID, authentication, load balancing session cookies as well as cookies for customising your interface. These cookies are fully subject to this policy insofar as they are issued and managed by the Cave des Grands Crus Blancs.
b. Cookies requiring prior collection of your consent
This requirement concerns cookies issued by third parties, which are qualified as "persistent" insofar as they remain on your terminal until their deletion or their expiry date.
With regard to those cookies issued by third parties, their use and storage shall be subject to their own privacy policies, which you will find a link to below. This cookie family includes audience measurement cookies (in particular Google Analytics), advertising cookies (which the Cave des Grands Crus Blancs does not use) as well as social network sharing cookies (in particular from Facebook, Pinterest and LinkedIn).
Audience measurement cookies establish statistics on the frequency and use of various website elements (such as the content/pages you have visited). These data sources help improve the ergonomics of the Cave des Grands Crus Blancs website. An audience measurement tool is used on this website:
Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies allow you to easily share part of the content published on the Cave des Grands Crus Blancs website, in particular through a sharing "button" - depending on the social network in question. Several types of social network sharing cookies are present on the Cave des Grands Crus Blancs website:
c. You have various tools for configuring cookies
Most Internet browsers are configured by default so that the storage of cookies is authorised. Your browser gives you the opportunity to modify these standard settings so that all cookies are systematically rejected or that only some cookies are accepted or refused depending on their issuer.
ATTENTION: We draw your attention to the fact that the refusal of storage of cookies on your terminal is, nevertheless, likely to alter your user experience as well as your access to certain services or functionalities of this website. Where applicable, the Cave des Grands Crus Blancs declines any responsibility for the consequences related to the degradation of your browsing conditions which may arise because of your choice to refuse, delete or block cookies necessary for site operations. These consequences do not constitute damage and you cannot claim any compensation for this fact.
Your browser also allows you to delete existing cookies on your terminal or notifies you when new cookies are likely to be placed on said terminal. These settings have no effect on your browsing but make you lose all the benefit provided by the cookie.
Please read below about the multiple tools available to you so that you can configure the cookies placed on your terminal.
d. Your Internet browser settings
Each Internet browser has its own cookie management settings. To find out how to modify your cookie preferences, below you will find the links to the help necessary to access the relevant menu for your browser:
- Chrome: https://support.google.com/chrome/answer/95647?hl=fr
- Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies
- Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
- Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
- For more information on the tools for managing cookies, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.